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About RPA & Its Benefits

About RPA & Its Benefits

Robotic Process Automation (RPA) is a type of automation technology that is currently transforming the way companies operate. RPA software robots manipulate and communicate with business systems and applications to streamline processes and reduce the burden on human employees. The robotic process automation software stands out from the previous types of automation solutions thanks to its flexibility and its ability to efficiently integrate workflows throughout the company. In past years it was the only human work that underpins the efficient and productive management of a company. Nowadays, companies are interconnected with each other in multiple customer/supplier links, relationships that require an elaborate ecosystem of technologies - often uneven - that need to be orchestrated quickly and accurately. By now IT infrastructures have become of vital importance for companies, a simple malfunction causes the suffering of the whole company with considerable economic losses. Process automation is essential for achieving business efficiency objectives, but modern companies rely on infrastructures that are too complex to be satisfied by traditional job schedulers.

What can RPA do? 

Simple Routine Work – RPA’s specialty is simple routine work with fixed procedures. RPA can be replaced relatively easily if it can be completed by following the appropriate rules. Examples of simple routine tasks include invoice and expense processing, ordering, and delivery processing. Of course, it is not possible to replace all of these, and it is possible to improve efficiency only when it is performed according to a predetermined procedure. If there is a process that requires human judgment, it will be difficult to handle with RPA.

Telephone/Email Support – By using RPA it is possible to improve the efficiency of support operations such as telephone and e-mail. If the sent is simple, you can respond to it by sending a standard text. There are also many ways to improve the efficiency of telephone support. An example would be the use of customer information from a database by referring to the incoming number and presenting it to the operator. 

Data Collection and Analysis – RPA is good at routine iteration, so it can be used for data collection and analysis. Despite routine work, data collection and analysis takes some time, but using RPA can reduce the time required by automatic processing. For example, you can access the official site from a company name that is already listed and automatically obtains the necessary information. As a result, the company data can be obtained at the same time as the inquiry is received, and the information can be presented to the person in charge with detailed information as well as a message.

Web scraping – Data on the web like stat roundups, pricing options, stock info, and others can be quite valuable. However, acquiring this data manually is impossibly time-consuming, which is why web scraping is one of the more important tasks a bot will automate.

Use cases of RPA

  • RPA tools are used in a wide variety of sectors. They are particularly useful for providing better customer service by automating, for example, contact center processes such as information verification.
  • Accounting tasks such as reporting or budgeting can also be automated. 
  • In the area of financial services, RPPs can automate tasks such as opening or closing an account or managing audit requests or insurance claims.
  • In the healthcare industry, RPPs can automate the support of patient reports, claims, billing, account management, reporting, and data analysis.
  • Human resources can use RPA to automate certain tasks or to update employee information. 
  • RPA technology is also used in the field of logistics to automate order processing and payments, monitoring inventory levels or tracking shipments.


RPA has the potential to boost development across industries, and although the technology is in its infancy, experts believe that it will be worth $3.1 billion by 2019 and $4.9 billion by 2020. RPA systems are being welcomed by organizations eager to increase productivity, cut costs, and gain a competitive edge.