“With the launch of Sitehands’, we have revolutionized IT field services and have unleashed the power of platform technology and economics for use by the enterprise,” says JP Rosato, Founder, and CEO, Sitehands. And that’s true considering how this Charlotte-based company has changed the way IT field services are delivered. Through its unique platform model, Sitehands connects skilled local technicians with on-site IT tasks at companies around the world. Technicians are flocking to Sitehands because it helps fill their days with meaningful work at prestigious companies; customers love the platform because they get service faster, more transparently and at a better value than ever before.
Prior to the inception of Sitehands, Rosato and his broader leadership team spent much of their careers solving the most complex and visible infrastructure problems for the world’s largest Fortune 500 companies and Financial Institutions: “We love the journey we are on and are excited to watch as we continue to transform the IT field services ecosystem,” says Rosato. “We are making a profound impact in field services by building and enabling the most intimate community of people who live and love the field.”
Distinguished Features and a unique approach
From the beginning, Sitehands’ goal was to redefine IT field services. Their unique platform model, community of global technician sand 24x7x365 Service Oeperations Center (SOC) enables the company’s team to address the challenges faced by enterprise clients. “Today’s traditional IT field services delivery model is stagnant, fragmented, costly and complex. Sitehands was built to revolutionize the way IT field services are delivered. At Sitehands, we own the customer outcomes and apply a unique platform model to automate, orchestrate and oversee the delivery of services,” explains Rosato.
The Sitehands Platform enables customers to create digital workflows to manage IT projects and programs of any size. Field execution engagement is automated and project execution status is automatically captured and visible to relevant stakeholders. All deliverables and artifacts are maintained on platform and readily accessible by other relevant teams to enable effective collaboration and cross-BU efficiency.
Today, Sitehands provides scalable and standardized IT field service support in 20,000+ client site locations, across 107 countries in various domains such as network, end-user computing, retail locations & POS, IoT, desktop support, infrastructure, and data center domains, etc.
Committed to offering Top-notch customer service and support
“At Sitehands, we have an unwavering commitment to our work,” says Rosato. With three years of market presence, Sitehands has built an extensive customer base across the globe with superior quality IT field services serving a variety of clients. Customers engage with Sitehands in a variety of ways – though their on demand services which enables customers to receive a technician onsite within hours of submitting a request, for project work, program work across multiple locations and in a portfolio capacity, where they currently have several Fortune 500 customers using Sitehands throughout their entire global footprint. The company holds its relationship with customers as one of the most prized relationships of their lives, and that’s the reason behind Sitehands’ overall success. “When our clients tell us that we have transformed their business and that they need this in order to be successful, it makes us want to keep pushing to transform the industry,” remarks Rosato.
Further, Rosato credits the success of the company to its technician community who are passionately working to redefine the IT field service delivery. He says, “Our technician community is the backbone of our business. They are the ones who get up at 3 am to answer calls in the middle of the night. They are the ones who leave their families on holidays when an emergency hits our clients.” He also adds, “We want to make a profound impact in field services by building and enabling the most intimate community of people who live and love the field.”
Organizations are transforming their Traditional IT Infrastructure into a modern and innovative one for better growth. And Sitehands is well positioned to assist new customers by providing innovative services and solutions. Rosato concludes, “We don’t have a mission statement, we have a mission. We did not want to build a business that would just do field services better, but one that would have a profound impact. We wanted to change the very nature of the industry from the ground up for both our customers and our technician community.”
We want to make a profound impact in field services by building and enabling the most intimate community of people who live and love the field.”
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